General Inquiries

For information about Ofimu, account questions, billing, product features, or feedback, our general support channel is the fastest path to a helpful reply.

Email: [email protected]

Tip: In your subject line, briefly summarize the matter to help us route your inquiry correctly.

Developer Submissions

If you are a developer, startup, or partner seeking API integrations, SDK usage, or platform plug-ins, please submit materials to [email protected] with the subject line "Developer Submission."

To ensure a complete and timely review, include the following details in your message:

• Company name and primary contact
• Project name and a concise description
• Target platforms and tech stack (e.g., iOS, Android, Web, backend)
• API/SDK documentation or repository links
• Timeline, goals, and any integration constraints
• Security considerations or data access requirements

We assess developer submissions on a case-by-case basis. Expect an initial acknowledgment within 1–2 business days, followed by a substantive review from our partnerships team.

Response Times

Ofimu is committed to transparent and timely communication. The timelines below reflect standard business hours and current workload levels.

• Acknowledgement: within 1 business day for all inquiries.
• General inquiries: initial response within 1–2 business days.
• Developer submissions: initial acknowledgment within 1–2 business days; substantive review within 3–5 business days.
• Urgent issues: acknowledgement and escalation path provided within 1 business day.

Business hours: Monday–Friday, 9:00–17:00 UTC. We are closed on observed holidays. Messages received outside these hours will be addressed at the start of the next business day.

For real-time updates, visit the Ofimu status page: Ofimu status page.